Here are some frequently asked questions about China eSIM. For detailed information, you can contact us for direct support:

Getting Started

What is Chinaesim?

Powered by GIGAGO – the world’s leading eSIM provider, Chinaesim offers China eSIMs with various data packages to travelers from 190+ countries. With affordable prices and great service, we are proud to provide you with both connectivity and freedom. You’ll no longer have to swap or carry many SIM cards, or look for one wherever you may go!

What devices support China eSIM?

Almost new device models from 2019 support eSIM. You can check out the full eSIM-compatible devices list.

How can I get an eSIM?

With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:
– Step 1: Go to chinaesim.com.
– Step 2: Choose the data plan. Choose the number of the eSIM and click on ADD TO CART.
– Step 3: Check the shopping cart and click on CHECKOUT.
– Step 4: Fill in and choose the payment methods, and make the payment.
– Step 5: Check your email for the QR code and installation guides.

Can I use eSIMs for calls or text messages (SMS)?

eSIM plans do not include a phone number for receiving calls and texts.

Do I need to provide any document to identify when buying an eSIM China?

No. You can easily purchase an eSIM directly on the Chinaesim.com website. You only need to choose the eSIM data plan and place your order. And then, you will receive a QR code via email.

How to check if my iOS device is eSIM compatible and carrier unlocked?

– Step 1: Go to Settings > General > About.
– Step 2: Scroll down to view the “Carrier lock” section. It should say “NO SIM restrictions“, meaning the device is unlocked.
– Step 3: Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM IMEI“, meaning the device is eSIM compatible.

How to check if my Android device supports eSIM?

To confirm that your device supports eSIM, you will need to find its “eSIM IMEI” number by following the steps below:
For Samsung devices:
– Step 1: Go to Settings > About phone > Status information.
– Step 2: Tap on IMEI information.
– Step 3: If the “IMEI (eSIM)” is available, it means your device supports eSIM.
For other Android devices:
– Dial *#06# and press call.
– If your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID).

Order/Payment Questions

Should I buy my China eSIM before traveling or after arriving at my destination?

At your convenience, we advise you to buy the eSIM before your departure for China. Doing so gives you time to install it to your phone before departure, activate it upon landing in China, and get yourself connected immediately.

I entered the wrong email address during my purchase. How do I update my email to receive my eSIM?

Please contact Chinaesim Support Team [email protected] with your order number for assistance.

FAQs When Setting up China eSIM

When do I install my eSIM?

You should buy the eSIM before you depart from China and install in 1 day before departure because the eSIM validity will start when you download and install eSIM on your device.

How to install China eSIM?

Each device will have slightly different steps to install eSIM. You can check out the Full installation guide for China eSIM.

How to set the APN for my eSIM?

You can set up APN by the following steps:
– iOS Devices: Go to Settings > Cellular > select your eSIM > Cellular Data Network, and then enter the required APN settings provided by your carrier.
– Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Names > tap Add (usually located in the top right corner) > enter the APN settings provided by your carrier.
– Google Pixel Phones: Go to Settings > Network & internet > SIMs > select your eSIM > Access Point Names > tap the + icon (usually located in the top right corner) > enter the APN settings provided by your carrier.

eSIM Troubleshooting

What does “Invalid Activation Code” mean?

This error can occur if:
The QR code provided by your carrier is unclear, partially obscured, or blurry.
Your device’s camera is malfunctioning, preventing the QR code from being scanned.
To troubleshoot this:
– Check your camera: Ensure your device’s camera is functioning correctly. If the camera is malfunctioning, you may need to try installing the eSIM manually (instructions for manual installation should be provided by your carrier).
– Contact support: If the problem persists, contact us for further assistance.

What does “Data Plan Cannot Be Added” mean?

This error usually means the QR code’s unique activation code has already been used. This could be because the eSIM profile has already been added to your device, another device, or both.
To check if the eSIM is already installed:
iPhone: Go to Settings > Cellular > Cellular Plans.
Android: Go to Settings > Connections > SIM card manager (the exact location of the SIM card manager may vary slightly depending on your Android device and version).
If you still need assistance, contact ChinaeSIM for further support.

What does “Cellular Plans from This Carrier Cannot Be Added” mean?

This issue usually means your phone is either a CDMA device or is locked to its original carrier.
Before purchasing a phone, verify its network compatibility (GSM/CDMA) and carrier lock status. You can check your phone’s IMEI number using these websites:
– imeipro.info
– imeicheck.com
– imei.info
To find your 15-digit IMEI number, dial *#06#. Then, use one of the websites above to check if your IMEI is locked to a carrier.
If your phone is locked, you’ll need to contact your carrier to request an unlock. eSIMs can only be activated on unlocked phones; therefore, you may need a different device if your current phone cannot be unlocked.

What does “Unable to Complete Cellular Plan Change” mean?

This error may occur due to the following reasons:
– Too many eSIMs: Your device may have reached its maximum number of installed eSIM profiles.
– Duplicate eSIM profile: The eSIM profile you’re trying to install may already exist on your device or another device.
– Poor internet connection: An unstable Wi-Fi or cellular data connection can prevent successful eSIM installation.
To resolve this issue, try the following:
– Check eSIM capacity: Determine your device’s maximum number of supported eSIMs. If you’ve reached the limit, remove one or more existing eSIM profiles. Instructions for removing eSIMs can be found here:
iPhone
Samsung
Google Pixel
– Check for existing profiles: Verify if the eSIM profile is already installed.
+ iOS: Go to Settings > Cellular > Cellular Plans.
+ Android: Access your device’s SIM Card Manager (the exact location may vary depending on your device and Android version).
– Ensure a stable internet connection: Make sure you have a strong and stable internet connection before attempting to install the eSIM again.