Here are some frequently asked questions about China eSIM. For detailed information, you can contact us for direct support:

Comenzar

¿Qué es Chinaesim?

Chinaesim es uno de los mejores proveedores de eSIM para China.
Chinaesim ofrece eSIMs de China con varios paquetes de datos a viajeros de más de 190 países.
Con precios asequibles y un gran servicio, Chinaesim se enorgullece de ofrecerle conectividad y libertad. Ya no tendrás que cambiar de tarjeta SIM ni llevar muchas tarjetas SIM, ¡ni buscar una allá donde vayas!

¿Qué dispositivos son compatibles con la eSIM china?

Almost new device models from 2019 support eSIM. You can check out the full eSIM-compatible devices list.

¿Cómo puedo conseguir una eSIM?

With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:
– Step 1: Go to chinaesim.com.
– Step 2: Choose the data plan. Choose the number of the eSIM and click on ADD TO CART.
– Step 3: Check the shopping cart and click on CHECKOUT.
– Step 4: Fill in and choose the payment methods, and make the payment.
– Step 5: Check your email for the QR code and installation guides.

¿Puedo utilizar las eSIM para llamadas o mensajes de texto (SMS)?

Los planes eSIM no incluyen un número de teléfono para recibir llamadas y mensajes de texto.

¿Tengo que presentar algún documento para identificarme al comprar una eSIM China?

No. Puedes comprar fácilmente una eSIM directamente en el sitio web Chinaesim.com. Sólo tienes que elegir el plan de datos de la eSIM y realizar el pedido. A continuación, recibirás un código QR por correo electrónico.

¿Cómo puedo comprobar si mi dispositivo iOS es compatible con eSIM y está desbloqueado?

– Step 1: Go to Settings > General > About.
– Step 2: Scroll down to view the “Carrier lock” section. It should say “NO SIM restrictions“, meaning the device is unlocked.
– Step 3: Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM IMEI“, meaning the device is eSIM compatible.

¿Cómo comprobar si mi dispositivo Android es compatible con eSIM?

To confirm that your device supports eSIM, you will need to find its “eSIM IMEI” number by following the steps below:
For Samsung devices:
– Step 1: Go to Settings > About phone > Status information.
– Step 2: Tap on IMEI information.
– Step 3: If the “IMEI (eSIM)” is available, it means your device supports eSIM.
For other Android devices:
– Dial *#06# and press call.
– If your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID).

Preguntas sobre Pedidos / Pagos

¿Debo comprar mi eSIM para China antes de viajar o después de llegar a mi destino?

Para su comodidad, te aconsejamos que compres la eSIM antes de salir hacia China. Así tendrás tiempo de instalarla en tu teléfono antes de salir, activarla al aterrizar en China y conectarte inmediatamente.

He introducido una dirección de correo electrónico incorrecta durante la compra. Cómo actualizo mi correo electrónico para recibir mi eSIM?

Please contact Chinaesim Support Team [email protected] with your order number for assistance.

Preguntas Frecuentes sobre la Instalación de eSIM para China

¿Cuándo debo instalar mi eSIM?

Debes comprar la eSIM antes de salir de China e instalarla 1 día antes de la salida porque la validez de la eSIM comenzará cuando descargues e instales la eSIM en tu dispositivo.

¿Cómo instalar la eSIM china?

Each device will have slightly different steps to install eSIM. You can check out the Full installation guide for China eSIM.

¿Cómo configurar el APN para mi eSIM?

You can set up APN by the following steps:
– iOS Devices: Go to Settings > Cellular > select your eSIM > Cellular Data Network, and then enter the required APN settings provided by your carrier.
– Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Names > tap Add (usually located in the top right corner) > enter the APN settings provided by your carrier.
– Google Pixel Phones: Go to Settings > Network & internet > SIMs > select your eSIM > Access Point Names > tap the + icon (usually located in the top right corner) > enter the APN settings provided by your carrier.

Solución de Problemas de la eSIM

¿Qué significa “Código de activación no válido”?

This error can occur if:
The QR code provided by your carrier is unclear, partially obscured, or blurry.
Your device’s camera is malfunctioning, preventing the QR code from being scanned.
To troubleshoot this:
– Check your camera: Ensure your device’s camera is functioning correctly. If the camera is malfunctioning, you may need to try installing the eSIM manually (instructions for manual installation should be provided by your carrier).
– Contact support: If the problem persists, contact us for further assistance.

What does “Data Plan Cannot Be Added” mean?

This error usually means the QR code’s unique activation code has already been used. This could be because the eSIM profile has already been added to your device, another device, or both.
To check if the eSIM is already installed:
iPhone: Go to Settings > Cellular > Cellular Plans.
Android: Go to Settings > Connections > SIM card manager (the exact location of the SIM card manager may vary slightly depending on your Android device and version).
If you still need assistance, contact ChinaeSIM for further support.

¿Qué significa “No se pueden añadir planes de telefonía móvil de este operador”?

This issue usually means your phone is either a CDMA device or is locked to its original carrier.
Before purchasing a phone, verify its network compatibility (GSM/CDMA) and carrier lock status. You can check your phone’s IMEI number using these websites:
– imeipro.info
– imeicheck.com
– imei.info
To find your 15-digit IMEI number, dial *#06#. Then, use one of the websites above to check if your IMEI is locked to a carrier.
If your phone is locked, you’ll need to contact your carrier to request an unlock. eSIMs can only be activated on unlocked phones; therefore, you may need a different device if your current phone cannot be unlocked.

¿Qué significa “No se puede completar el cambio de plan de telefonía móvil”?

This error may occur due to the following reasons:
– Too many eSIMs: Your device may have reached its maximum number of installed eSIM profiles.
– Duplicate eSIM profile: The eSIM profile you’re trying to install may already exist on your device or another device.
– Poor internet connection: An unstable Wi-Fi or cellular data connection can prevent successful eSIM installation.
To resolve this issue, try the following:
– Check eSIM capacity: Determine your device’s maximum number of supported eSIMs. If you’ve reached the limit, remove one or more existing eSIM profiles. Instructions for removing eSIMs can be found here:
iPhone
Samsung
Google Pixel
– Check for existing profiles: Verify if the eSIM profile is already installed.
+ iOS: Go to Settings > Cellular > Cellular Plans.
+ Android: Access your device’s SIM Card Manager (the exact location may vary depending on your device and Android version).
– Ensure a stable internet connection: Make sure you have a strong and stable internet connection before attempting to install the eSIM again.