Here are some frequently asked questions about China eSIM. For detailed information, you can contact us for direct support:

Pour Commencer

Qu’est-ce que Chinaesim?

Chinaesim est l’un des meilleurs fournisseurs d’eSIM en Chine!
Chinaesim propose des eSIM chinoises avec divers forfaits de données aux voyageurs de plus de 190 pays.
Avec des prix abordables et un excellent service, Chinaesim est fier de vous offrir à la fois connectivité et liberté. Vous n’aurez plus besoin de changer de carte SIM, de transporter plusieurs cartes SIM ou d’en chercher une partout où vous allez!

Quels appareils prennent en charge l’eSIM Chine?

Almost new device models from 2019 support eSIM. You can check out the full eSIM-compatible devices list.

Comment puis-je obtenir une eSIM?

With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:
– Step 1: Go to chinaesim.com.
– Step 2: Choose the data plan. Choose the number of the eSIM and click on ADD TO CART.
– Step 3: Check the shopping cart and click on CHECKOUT.
– Step 4: Fill in and choose the payment methods, and make the payment.
– Step 5: Check your email for the QR code and installation guides.

Puis-je utiliser les eSIM pour les appels ou les messages texte (SMS)?

Les forfaits eSIM n’incluent pas de numéro de téléphone pour recevoir des appels et des SMS.

Dois-je fournir un document d’identification lors de l’achat d’une eSIM Chine?

Non. Vous pouvez facilement acheter une eSIM directement sur le site Chinaesim.com. Il vous suffit de choisir le forfait de données eSIM et de passer votre commande. Et puis, vous recevrez un code QR par e-mail.

Comment vérifier si mon appareil iOS est compatible eSIM et si l’opérateur est déverrouillé?

– Step 1: Go to Settings > General > About.
– Step 2: Scroll down to view the “Carrier lock” section. It should say “NO SIM restrictions“, meaning the device is unlocked.
– Step 3: Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM IMEI“, meaning the device is eSIM compatible.

Comment vérifier si mon appareil Android prend en charge eSIM?

To confirm that your device supports eSIM, you will need to find its “eSIM IMEI” number by following the steps below:
For Samsung devices:
– Step 1: Go to Settings > About phone > Status information.
– Step 2: Tap on IMEI information.
– Step 3: If the “IMEI (eSIM)” is available, it means your device supports eSIM.
For other Android devices:
– Dial *#06# and press call.
– If your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID).

Questions de Commande/Paiement

Dois-je acheter mon eSIM Chine avant de voyager ou après mon arrivée à destination?

A votre convenance, nous vous conseillons d’acheter l’eSIM avant votre départ pour la Chine. Cela vous laisse le temps de l’installer sur votre téléphone avant le départ, de l’activer à l’atterrissage en Chine et de vous connecter immédiatement.

J’ai saisi une mauvaise adresse email lors de mon achat. Comment mettre à jour mon email pour recevoir mon eSIM?

Please contact Chinaesim Support Team [email protected] with your order number for assistance.

FAQ Lors de la Configuration de l’eSIM Chine

Quand dois-je installer mon eSIM?

Vous devez acheter l’eSIM avant votre départ de Chine et l’installer un jour avant le départ, car la validité de l’eSIM commencera lorsque vous téléchargerez et installerez l’eSIM sur votre appareil.

Comment installer l’eSIM Chine?

Each device will have slightly different steps to install eSIM. You can check out the Full installation guide for China eSIM.

Comment configurer l’APN pour mon eSIM?

You can set up APN by the following steps:
– iOS Devices: Go to Settings > Cellular > select your eSIM > Cellular Data Network, and then enter the required APN settings provided by your carrier.
– Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Names > tap Add (usually located in the top right corner) > enter the APN settings provided by your carrier.
– Google Pixel Phones: Go to Settings > Network & internet > SIMs > select your eSIM > Access Point Names > tap the + icon (usually located in the top right corner) > enter the APN settings provided by your carrier.

Dépannage eSIM

Que signifie “Code d’activation invalide”?

This error can occur if:
The QR code provided by your carrier is unclear, partially obscured, or blurry.
Your device’s camera is malfunctioning, preventing the QR code from being scanned.
To troubleshoot this:
– Check your camera: Ensure your device’s camera is functioning correctly. If the camera is malfunctioning, you may need to try installing the eSIM manually (instructions for manual installation should be provided by your carrier).
– Contact support: If the problem persists, contact us for further assistance.

What does “Data Plan Cannot Be Added” mean?

This error usually means the QR code’s unique activation code has already been used. This could be because the eSIM profile has already been added to your device, another device, or both.
To check if the eSIM is already installed:
iPhone: Go to Settings > Cellular > Cellular Plans.
Android: Go to Settings > Connections > SIM card manager (the exact location of the SIM card manager may vary slightly depending on your Android device and version).
If you still need assistance, contact ChinaeSIM for further support.

Que signifie “Les Forfaits Cellulaires de cet Opérateur ne peuvent pas être Ajoutés” ?

This issue usually means your phone is either a CDMA device or is locked to its original carrier.
Before purchasing a phone, verify its network compatibility (GSM/CDMA) and carrier lock status. You can check your phone’s IMEI number using these websites:
– imeipro.info
– imeicheck.com
– imei.info
To find your 15-digit IMEI number, dial *#06#. Then, use one of the websites above to check if your IMEI is locked to a carrier.
If your phone is locked, you’ll need to contact your carrier to request an unlock. eSIMs can only be activated on unlocked phones; therefore, you may need a different device if your current phone cannot be unlocked.

Que signifie “Impossible de Finaliser le Changement de Forfait Cellulaire” ?

This error may occur due to the following reasons:
– Too many eSIMs: Your device may have reached its maximum number of installed eSIM profiles.
– Duplicate eSIM profile: The eSIM profile you’re trying to install may already exist on your device or another device.
– Poor internet connection: An unstable Wi-Fi or cellular data connection can prevent successful eSIM installation.
To resolve this issue, try the following:
– Check eSIM capacity: Determine your device’s maximum number of supported eSIMs. If you’ve reached the limit, remove one or more existing eSIM profiles. Instructions for removing eSIMs can be found here:
iPhone
Samsung
Google Pixel
– Check for existing profiles: Verify if the eSIM profile is already installed.
+ iOS: Go to Settings > Cellular > Cellular Plans.
+ Android: Access your device’s SIM Card Manager (the exact location may vary depending on your device and Android version).
– Ensure a stable internet connection: Make sure you have a strong and stable internet connection before attempting to install the eSIM again.