{"id":8315,"date":"2023-02-09T03:41:21","date_gmt":"2023-02-08T20:41:21","guid":{"rendered":"https:\/\/chinaesim.com\/faq-sur-lesim-chine\/"},"modified":"2025-01-09T15:33:50","modified_gmt":"2025-01-09T08:33:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/chinaesim.com\/fr\/faq\/","title":{"rendered":"FAQ sur l&rsquo;eSIM Chine"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here are some frequently asked questions about China eSIM. For detailed information, you can <a href=\"https:\/\/chinaesim.com\/fr\/contactez-nous\/\" data-type=\"URL\" data-id=\"https:\/\/chinaesim.com\/contact-us\/\">contact us<\/a> for direct support:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp: <\/strong><a href=\"https:\/\/wa.me\/message\/LRGJUFE7FM6OC1\" data-type=\"link\" data-id=\"https:\/\/wa.me\/message\/LRGJUFE7FM6OC1\" target=\"_blank\" rel=\"noopener\">+1 607-536-9399<\/a><\/li>\n\n\n\n<li><strong>Email: <\/strong><a href=\"mailto:cn@gigago.com\">cn@gigago.com<\/a><\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Pour Commencer<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block mb\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676864752968\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qu\u2019est-ce que Chinaesim?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><span>Chinaesim est l&rsquo;un des meilleurs fournisseurs d&rsquo;eSIM en Chine!<\/span><br \/>\n<span>Chinaesim propose des eSIM chinoises avec divers forfaits de donn\u00e9es aux voyageurs de plus de 190 pays.<\/span><br \/>\n<span>Avec des prix abordables et un excellent service, Chinaesim est fier de vous offrir \u00e0 la fois connectivit\u00e9 et libert\u00e9. Vous n&rsquo;aurez plus besoin de changer de carte SIM, de transporter plusieurs cartes SIM ou d&rsquo;en chercher une partout o\u00f9 vous allez!<\/span><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864784048\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quels appareils prennent en charge l&rsquo;eSIM Chine?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Almost new device models from 2019 support eSIM. You can check out the <a href=\"https:\/\/chinaesim.com\/esim-compatible-list\/\" data-type=\"page\" data-id=\"47\">full eSIM-compatible devices list<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864874871\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment puis-je obtenir une eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:<br \/>&#8211; Step 1: Go to <a href=\"https:\/\/chinaesim.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">chinaesim.com<\/a>.<br \/>&#8211; Step 2: Choose the data plan. Choose the number of the eSIM and click on <strong>ADD TO CART<\/strong>.<br \/>&#8211; Step 3: Check the shopping cart and click on <strong>CHECKOUT<\/strong>.<br \/>&#8211; Step 4: Fill in and choose the payment methods, and make the payment.<br \/>&#8211; Step 5: Check your email for the QR code and installation guides.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865001879\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Puis-je utiliser les eSIM pour les appels ou les messages texte (SMS)?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les forfaits eSIM n&rsquo;incluent pas de num\u00e9ro de t\u00e9l\u00e9phone pour recevoir des appels et des SMS.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865011242\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Dois-je fournir un document d&rsquo;identification lors de l&rsquo;achat d&rsquo;une eSIM Chine?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Non. Vous pouvez facilement acheter une eSIM directement sur le site Chinaesim.com. Il vous suffit de choisir le forfait de donn\u00e9es eSIM et de passer votre commande. Et puis, vous recevrez un code QR par e-mail.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865022268\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment v\u00e9rifier si mon appareil iOS est compatible eSIM et si l&rsquo;op\u00e9rateur est d\u00e9verrouill\u00e9?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>&#8211; Step 1: Go to <strong>Settings<\/strong> &gt; <strong>General<\/strong> &gt; <strong>About<\/strong>.<br \/>&#8211; Step 2: Scroll down to view the \u00ab\u00a0<strong>Carrier lock<\/strong>\u00a0\u00bb section. It should say \u00ab\u00a0<strong>NO SIM restrictions<\/strong>\u00ab\u00a0, meaning the device is unlocked.<br \/>&#8211; Step 3: Scroll down to view the \u00ab\u00a0<strong>DIGITAL SIM<\/strong>\u00a0\u00bb section. It should contain a \u00ab\u00a0<strong>DIGITAL SIM IMEI<\/strong>\u00ab\u00a0, meaning the device is eSIM compatible.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865187586\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment v\u00e9rifier si mon appareil Android prend en charge eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>To confirm that your device supports eSIM, you will need to find its \u201ceSIM IMEI\u201d number by following the steps below:<br \/><strong>For Samsung devices:<br \/><\/strong>&#8211; Step 1: Go to <strong>Settings <\/strong>&gt; <strong>About phone<\/strong> &gt; <strong>Status information<\/strong>.<br \/>&#8211; Step 2: Tap on<strong> IMEI information<\/strong>.<br \/>&#8211; Step 3: If the \u00ab\u00a0<strong>IMEI (eSIM)<\/strong>\u00a0\u00bb is available, it means your device supports eSIM.<br \/><strong>For other Android devices:<br \/><\/strong>&#8211; Dial <strong>*#06#<\/strong> and press call.<br \/>&#8211; If your device is eSIM capable, you should be able to view your device&rsquo;s eSIM unique identification number (EID).<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Questions de Commande\/Paiement<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677136085843\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Dois-je acheter mon eSIM Chine avant de voyager ou apr\u00e8s mon arriv\u00e9e \u00e0 destination?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>A votre convenance, nous vous conseillons d&rsquo;acheter l&rsquo;eSIM avant votre d\u00e9part pour la Chine. Cela vous laisse le temps de l&rsquo;installer sur votre t\u00e9l\u00e9phone avant le d\u00e9part, de l&rsquo;activer \u00e0 l&rsquo;atterrissage en Chine et de vous connecter imm\u00e9diatement.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137984016\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">J&rsquo;ai saisi une mauvaise adresse email lors de mon achat. Comment mettre \u00e0 jour mon email pour recevoir mon eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Please contact Chinaesim Support Team <strong><a href=\"mailto:cn@gigago.com\">cn@gigago.com<\/a><\/strong> with your order number for assistance.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading mb\">FAQ Lors de la Configuration de l&rsquo;eSIM Chine<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676865370932\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quand dois-je installer mon eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Vous devez acheter l&rsquo;eSIM avant votre d\u00e9part de Chine et l&rsquo;installer un jour avant le d\u00e9part, car la validit\u00e9 de l&rsquo;eSIM commencera lorsque vous t\u00e9l\u00e9chargerez et installerez l&rsquo;eSIM sur votre appareil.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865384459\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment installer l\u2019eSIM Chine?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Each device will have slightly different steps to install eSIM. You can check out the <a href=\"https:\/\/chinaesim.com\/installation-guide\/\" data-type=\"page\" data-id=\"105\">Full installation guide for China eSIM<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137586539\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment configurer l&rsquo;APN pour mon eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>You can set up APN by the following steps:<br \/>&#8211; <strong>iOS Devices:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; select your eSIM &gt; <strong>Cellular Data Network<\/strong>, and then enter the required APN settings provided by your carrier.<br \/><strong>&#8211; Samsung Phones:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Connections<\/strong> &gt; <strong>Mobile networks<\/strong> &gt; <strong>Access Point Names<\/strong> &gt; tap <strong>Add<\/strong> (usually located in the top right corner) &gt; enter the APN settings provided by your carrier.<br \/><strong>&#8211; Google Pixel Phones:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Network &amp; internet<\/strong> &gt; <strong>SIMs<\/strong> &gt; select your eSIM &gt; <strong>Access Point Names<\/strong> &gt; tap the <strong>+<\/strong> icon (usually located in the top right corner) &gt; enter the APN settings provided by your carrier.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">D\u00e9pannage eSIM<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677140986271\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Que signifie \u00ab\u00a0Code d&rsquo;activation invalide\u00a0\u00bb?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error can occur if:<br \/>The QR code provided by your carrier is unclear, partially obscured, or blurry.<br \/>Your device&rsquo;s camera is malfunctioning, preventing the QR code from being scanned.<br \/>To troubleshoot this:<br \/>&#8211; <strong>Check your camera:<\/strong> Ensure your device&rsquo;s camera is functioning correctly. If the camera is malfunctioning, you may need to try installing the eSIM manually (instructions for manual installation should be provided by your carrier).<br \/>&#8211; <strong>Contact support:<\/strong> If the problem persists, contact us for further assistance.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141054040\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does \u00ab\u00a0Data Plan Cannot Be Added\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error usually means the QR code&rsquo;s unique activation code has already been used. This could be because the eSIM profile has already been added to your device, another device, or both.<br \/>To check if the eSIM is already installed:<br \/><strong>iPhone:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; <strong>Cellular Plans<\/strong>.<br \/><strong>Android:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Connections<\/strong> &gt; <strong>SIM card manager<\/strong> (the exact location of the SIM card manager may vary slightly depending on your Android device and version).<br \/>If you still need assistance, <a href=\"https:\/\/chinaesim.com\/contact-us\/\" data-type=\"page\" data-id=\"633\">contact ChinaeSIM<\/a> for further support.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141098046\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Que signifie \u00ab\u00a0Les Forfaits Cellulaires de cet Op\u00e9rateur ne peuvent pas \u00eatre Ajout\u00e9s\u00a0\u00bb ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This issue usually means your phone is either a CDMA device or is locked to its original carrier.<br \/>Before purchasing a phone, verify its network compatibility (GSM\/CDMA) and carrier lock status. You can check your phone&rsquo;s IMEI number using these websites:<br \/>&#8211;<strong> imeipro.info<\/strong><br \/>&#8211; <strong>imeicheck.com<\/strong><br \/>&#8211; <strong>imei.info<\/strong><br \/>To find your 15-digit IMEI number, dial <code>*#06#<\/code>. Then, use one of the websites above to check if your IMEI is locked to a carrier.<br \/>If your phone is locked, you&rsquo;ll need to contact your carrier to request an unlock. eSIMs can only be activated on unlocked phones; therefore, you may need a different device if your current phone cannot be unlocked.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141142782\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Que signifie \u00ab\u00a0Impossible de Finaliser le Changement de Forfait Cellulaire\u00a0\u00bb ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error may occur due to the following reasons:<br \/>&#8211; <strong>Too many eSIMs:<\/strong> Your device may have reached its maximum number of installed eSIM profiles.<br \/><strong>&#8211; Duplicate eSIM profile:<\/strong> The eSIM profile you&rsquo;re trying to install may already exist on your device or another device.<br \/><strong>&#8211; Poor internet connection:<\/strong> An unstable Wi-Fi or cellular data connection can prevent successful eSIM installation.<br \/><strong>To resolve this issue, try the following:<br \/><\/strong>&#8211; <strong>Check eSIM capacity:<\/strong> Determine your device&rsquo;s maximum number of supported eSIMs. If you&rsquo;ve reached the limit, remove one or more existing eSIM profiles. Instructions for removing eSIMs can be found here:<br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">iPhone<\/a><br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/samsung\/\" target=\"_blank\" rel=\"noreferrer noopener\">Samsung<\/a><br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/google-pixel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Pixel<\/a><br \/>&#8211; <strong>Check for existing profiles:<\/strong> Verify if the eSIM profile is already installed.<br \/><strong>+ iOS:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; <strong>Cellular Plans<\/strong>.<br \/><strong>+ Android:<\/strong> Access your device&rsquo;s <strong>SIM Card Manager<\/strong> (the exact location may vary depending on your device and Android version).<br \/><strong>&#8211; Ensure a stable internet connection:<\/strong> Make sure you have a strong and stable internet connection before attempting to install the eSIM again.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Here are some frequently asked questions about China eSIM. For detailed information, you can contact us for direct support: Pour Commencer Questions de Commande\/Paiement FAQ Lors de la Configuration de l&rsquo;eSIM Chine D\u00e9pannage eSIM<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8315","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/pages\/8315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/comments?post=8315"}],"version-history":[{"count":0,"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/pages\/8315\/revisions"}],"wp:attachment":[{"href":"https:\/\/chinaesim.com\/fr\/wp-json\/wp\/v2\/media?parent=8315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}