{"id":8935,"date":"2023-02-09T03:41:21","date_gmt":"2023-02-08T20:41:21","guid":{"rendered":"https:\/\/chinaesim.com\/preguntas-frecuentes-sobre-china-esim\/"},"modified":"2025-01-09T15:33:48","modified_gmt":"2025-01-09T08:33:48","slug":"preguntas-frecuentes-sobre-china-esim","status":"publish","type":"page","link":"https:\/\/chinaesim.com\/es\/preguntas-frecuentes-sobre-china-esim\/","title":{"rendered":"Preguntas Frecuentes Sobre China eSIM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here are some frequently asked questions about China eSIM. For detailed information, you can <a href=\"https:\/\/chinaesim.com\/es\/contacto\/\" data-type=\"URL\" data-id=\"https:\/\/chinaesim.com\/contact-us\/\">contact us<\/a> for direct support:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp: <\/strong><a href=\"https:\/\/wa.me\/message\/LRGJUFE7FM6OC1\" data-type=\"link\" data-id=\"https:\/\/wa.me\/message\/LRGJUFE7FM6OC1\" target=\"_blank\" rel=\"noopener\">+1 607-536-9399<\/a><\/li>\n\n\n\n<li><strong>Email: <\/strong><a href=\"mailto:cn@gigago.com\">cn@gigago.com<\/a><\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Comenzar<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block mb\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676864752968\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 es Chinaesim?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Chinaesim es uno de los mejores proveedores de eSIM para China.<br \/>\nChinaesim ofrece eSIMs de China con varios paquetes de datos a viajeros de m\u00e1s de 190 pa\u00edses.<br \/>\nCon precios asequibles y un gran servicio, Chinaesim se enorgullece de ofrecerle conectividad y libertad. Ya no tendr\u00e1s que cambiar de tarjeta SIM ni llevar muchas tarjetas SIM, \u00a1ni buscar una all\u00e1 donde vayas!<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864784048\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 dispositivos son compatibles con la eSIM china?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Almost new device models from 2019 support eSIM. You can check out the <a href=\"https:\/\/chinaesim.com\/esim-compatible-list\/\" data-type=\"page\" data-id=\"47\">full eSIM-compatible devices list<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676864874871\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo puedo conseguir una eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>With just some simple steps as below, you will have an eSIM in your device to be ready for your trip:<br \/>&#8211; Step 1: Go to <a href=\"https:\/\/chinaesim.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">chinaesim.com<\/a>.<br \/>&#8211; Step 2: Choose the data plan. Choose the number of the eSIM and click on <strong>ADD TO CART<\/strong>.<br \/>&#8211; Step 3: Check the shopping cart and click on <strong>CHECKOUT<\/strong>.<br \/>&#8211; Step 4: Fill in and choose the payment methods, and make the payment.<br \/>&#8211; Step 5: Check your email for the QR code and installation guides.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865001879\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfPuedo utilizar las eSIM para llamadas o mensajes de texto (SMS)?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Los planes eSIM no incluyen un n\u00famero de tel\u00e9fono para recibir llamadas y mensajes de texto.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865011242\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfTengo que presentar alg\u00fan documento para identificarme al comprar una eSIM China?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No. Puedes comprar f\u00e1cilmente una eSIM directamente en el sitio web Chinaesim.com. S\u00f3lo tienes que elegir el plan de datos de la eSIM y realizar el pedido. A continuaci\u00f3n, recibir\u00e1s un c\u00f3digo QR por correo electr\u00f3nico.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865022268\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo puedo comprobar si mi dispositivo iOS es compatible con eSIM y est\u00e1 desbloqueado?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>&#8211; Step 1: Go to <strong>Settings<\/strong> &gt; <strong>General<\/strong> &gt; <strong>About<\/strong>.<br \/>&#8211; Step 2: Scroll down to view the \u00ab<strong>Carrier lock<\/strong>\u00bb section. It should say \u00ab<strong>NO SIM restrictions<\/strong>\u00ab, meaning the device is unlocked.<br \/>&#8211; Step 3: Scroll down to view the \u00ab<strong>DIGITAL SIM<\/strong>\u00bb section. It should contain a \u00ab<strong>DIGITAL SIM IMEI<\/strong>\u00ab, meaning the device is eSIM compatible.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865187586\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo comprobar si mi dispositivo Android es compatible con eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>To confirm that your device supports eSIM, you will need to find its \u201ceSIM IMEI\u201d number by following the steps below:<br \/><strong>For Samsung devices:<br \/><\/strong>&#8211; Step 1: Go to <strong>Settings <\/strong>&gt; <strong>About phone<\/strong> &gt; <strong>Status information<\/strong>.<br \/>&#8211; Step 2: Tap on<strong> IMEI information<\/strong>.<br \/>&#8211; Step 3: If the \u00ab<strong>IMEI (eSIM)<\/strong>\u00bb is available, it means your device supports eSIM.<br \/><strong>For other Android devices:<br \/><\/strong>&#8211; Dial <strong>*#06#<\/strong> and press call.<br \/>&#8211; If your device is eSIM capable, you should be able to view your device&#8217;s eSIM unique identification number (EID).<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Preguntas sobre Pedidos \/ Pagos<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677136085843\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfDebo comprar mi eSIM para China antes de viajar o despu\u00e9s de llegar a mi destino?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Para su comodidad, te aconsejamos que compres la eSIM antes de salir hacia China. As\u00ed tendr\u00e1s tiempo de instalarla en tu tel\u00e9fono antes de salir, activarla al aterrizar en China y conectarte inmediatamente.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137984016\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">He introducido una direcci\u00f3n de correo electr\u00f3nico incorrecta durante la compra. C\u00f3mo actualizo mi correo electr\u00f3nico para recibir mi eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Please contact Chinaesim Support Team <strong><a href=\"mailto:cn@gigago.com\">cn@gigago.com<\/a><\/strong> with your order number for assistance.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading mb\">Preguntas Frecuentes sobre la Instalaci\u00f3n de eSIM para China<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1676865370932\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfCu\u00e1ndo debo instalar mi eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Debes comprar la eSIM antes de salir de China e instalarla 1 d\u00eda antes de la salida porque la validez de la eSIM comenzar\u00e1 cuando descargues e instales la eSIM en tu dispositivo.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1676865384459\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo instalar la eSIM china?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Each device will have slightly different steps to install eSIM. You can check out the <a href=\"https:\/\/chinaesim.com\/installation-guide\/\" data-type=\"page\" data-id=\"105\">Full installation guide for China eSIM<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677137586539\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfC\u00f3mo configurar el APN para mi eSIM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>You can set up APN by the following steps:<br \/>&#8211; <strong>iOS Devices:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; select your eSIM &gt; <strong>Cellular Data Network<\/strong>, and then enter the required APN settings provided by your carrier.<br \/><strong>&#8211; Samsung Phones:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Connections<\/strong> &gt; <strong>Mobile networks<\/strong> &gt; <strong>Access Point Names<\/strong> &gt; tap <strong>Add<\/strong> (usually located in the top right corner) &gt; enter the APN settings provided by your carrier.<br \/><strong>&#8211; Google Pixel Phones:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Network &amp; internet<\/strong> &gt; <strong>SIMs<\/strong> &gt; select your eSIM &gt; <strong>Access Point Names<\/strong> &gt; tap the <strong>+<\/strong> icon (usually located in the top right corner) &gt; enter the APN settings provided by your carrier.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Soluci\u00f3n de Problemas de la eSIM<\/h2>\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1677140986271\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 significa \u00abC\u00f3digo de activaci\u00f3n no v\u00e1lido\u00bb?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error can occur if:<br \/>The QR code provided by your carrier is unclear, partially obscured, or blurry.<br \/>Your device&#8217;s camera is malfunctioning, preventing the QR code from being scanned.<br \/>To troubleshoot this:<br \/>&#8211; <strong>Check your camera:<\/strong> Ensure your device&#8217;s camera is functioning correctly. If the camera is malfunctioning, you may need to try installing the eSIM manually (instructions for manual installation should be provided by your carrier).<br \/>&#8211; <strong>Contact support:<\/strong> If the problem persists, contact us for further assistance.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141054040\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What does \u00abData Plan Cannot Be Added\u201d mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error usually means the QR code&#8217;s unique activation code has already been used. This could be because the eSIM profile has already been added to your device, another device, or both.<br \/>To check if the eSIM is already installed:<br \/><strong>iPhone:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; <strong>Cellular Plans<\/strong>.<br \/><strong>Android:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Connections<\/strong> &gt; <strong>SIM card manager<\/strong> (the exact location of the SIM card manager may vary slightly depending on your Android device and version).<br \/>If you still need assistance, <a href=\"https:\/\/chinaesim.com\/contact-us\/\" data-type=\"page\" data-id=\"633\">contact ChinaeSIM<\/a> for further support.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141098046\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 significa \u00abNo se pueden a\u00f1adir planes de telefon\u00eda m\u00f3vil de este operador\u00bb?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This issue usually means your phone is either a CDMA device or is locked to its original carrier.<br \/>Before purchasing a phone, verify its network compatibility (GSM\/CDMA) and carrier lock status. You can check your phone&#8217;s IMEI number using these websites:<br \/>&#8211;<strong> imeipro.info<\/strong><br \/>&#8211; <strong>imeicheck.com<\/strong><br \/>&#8211; <strong>imei.info<\/strong><br \/>To find your 15-digit IMEI number, dial <code>*#06#<\/code>. Then, use one of the websites above to check if your IMEI is locked to a carrier.<br \/>If your phone is locked, you&#8217;ll need to contact your carrier to request an unlock. eSIMs can only be activated on unlocked phones; therefore, you may need a different device if your current phone cannot be unlocked.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1677141142782\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00bfQu\u00e9 significa \u00abNo se puede completar el cambio de plan de telefon\u00eda m\u00f3vil\u00bb?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>This error may occur due to the following reasons:<br \/>&#8211; <strong>Too many eSIMs:<\/strong> Your device may have reached its maximum number of installed eSIM profiles.<br \/><strong>&#8211; Duplicate eSIM profile:<\/strong> The eSIM profile you&#8217;re trying to install may already exist on your device or another device.<br \/><strong>&#8211; Poor internet connection:<\/strong> An unstable Wi-Fi or cellular data connection can prevent successful eSIM installation.<br \/><strong>To resolve this issue, try the following:<br \/><\/strong>&#8211; <strong>Check eSIM capacity:<\/strong> Determine your device&#8217;s maximum number of supported eSIMs. If you&#8217;ve reached the limit, remove one or more existing eSIM profiles. Instructions for removing eSIMs can be found here:<br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/iphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">iPhone<\/a><br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/samsung\/\" target=\"_blank\" rel=\"noreferrer noopener\">Samsung<\/a><br \/><a href=\"https:\/\/chinaesim.com\/installation-guide\/google-pixel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Pixel<\/a><br \/>&#8211; <strong>Check for existing profiles:<\/strong> Verify if the eSIM profile is already installed.<br \/><strong>+ iOS:<\/strong> Go to <strong>Settings<\/strong> &gt; <strong>Cellular<\/strong> &gt; <strong>Cellular Plans<\/strong>.<br \/><strong>+ Android:<\/strong> Access your device&#8217;s <strong>SIM Card Manager<\/strong> (the exact location may vary depending on your device and Android version).<br \/><strong>&#8211; Ensure a stable internet connection:<\/strong> Make sure you have a strong and stable internet connection before attempting to install the eSIM again.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Here are some frequently asked questions about China eSIM. For detailed information, you can contact us for direct support: Comenzar Preguntas sobre Pedidos \/ Pagos Preguntas Frecuentes sobre la Instalaci\u00f3n de eSIM para China Soluci\u00f3n de Problemas de la eSIM<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8935","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/pages\/8935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/comments?post=8935"}],"version-history":[{"count":0,"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/pages\/8935\/revisions"}],"wp:attachment":[{"href":"https:\/\/chinaesim.com\/es\/wp-json\/wp\/v2\/media?parent=8935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}